Professional Summary
Accomplished Technical Project Manager with 5 years of experience in digital marketing, web operations, and software development for global brands like Uber and DFS Group. Expertise in leading cross-functional teams, managing complex projects, and implementing Agile methodologies to optimize processes and drive business outcomes. Proven track record in developing innovative solutions like the "Quality, Assurance, and Governance Tool," reducing web operations processing time by 30%, and increasing user engagement by 15%. Certified Disciplined Agile Scrum Master (DASM) with strong skills in Java, Python, GoLang, and Rust, focusing on governance frameworks and technological innovation.
Professional Experience
Associate Process Manager (Specialist Developer)
- Project Leadership: Led a 25-member team executing Uber’s multi-channel marketing campaigns, increasing user engagement by 15% through email, SMS, in-app notifications, and automated user journeys.
- Innovative Solutions: Developed and deployed the "Quality, Assurance, and Governance Tool," reducing web operations processing time by 30% and ensuring compliance and consistency across processes.
- Agile Implementation: Introduced Agile, Scrum, and LEAN methodologies, refining team workflows and increasing efficiency by 20%.
- System Design: Designed scalable and high-performance systems using Java, Python, Apex, GoLang, and Rust, reducing deployment times by 40%.
- Process Improvement: Optimized development processes, streamlined workflows, and enhanced productivity through agile methodologies.
Senior Analyst (Senior Developer)
- Campaign Management: Managed Uber’s digital marketing campaigns, achieving a 10% increase in ROI by overseeing budget, strategy development, and execution.
- Market Research: Conducted extensive market analysis to inform effective campaign strategies, enhancing customer engagement across multiple regions.
- Governance Frameworks: Developed and implemented governance practices, improving compliance reporting by 25%.
- Stakeholder Communication: Collaborated with sales, product, and design teams to align marketing efforts with business goals.
Operations Intern (Developer)
- Web Operations Project: Led and managed a global web operations project for DFS Group, ensuring seamless digital experiences across international markets.
- System Integration: Integrated CRM systems with web content backends, improving efficiency and reducing manual input by 40%.
- MVP Deployment: Spearheaded the deployment of 10 MVP projects for Fortune 100 companies using Java Full Stack technologies.
- Training & Development: Led training sessions and workshops to enhance team understanding of web operations tools and best practices.
Education
Bachelor of Technology (B.Tech), Computer Science
Lovely Professional University, Jalandhar, India
Grade: 8.19/10
Internship: Completed a one-year paid internship focusing on software development and project management.
Activities: Engaged in co-curricular activities, developing leadership, teamwork, and time management skills.
Certifications
- Disciplined Agile Scrum Master (DASM), Project Management Institute — Oct 2024
- Google Project Management Professional, Google — Sep 2024
- Google AI Essentials, Google — Oct 2024
- Agile Project Management, Google — Sep 2024
- Generative AI Overview for Project Managers, PMI — Aug 2024
- Talking to AI: Prompt Engineering for Project Managers, PMI — Aug 2024
- Data Landscape of GenAI for Project Managers, PMI — Apr 2024
Key Projects
Quality, Assurance, and Governance Tool
- Objective: Developed an advanced software solution to streamline web operations and automate quality audits.
- Impact: Reduced manual quality audits by 50% and decreased error rates by 20%, enhancing operational efficiency.
- Features: Integrated real-time data analytics and audit trails, enforcing governance policies and improving decision-making.
CRM Control Tower
- Objective: Designed customized dashboards for ticket queue monitoring using Jira and JQL.
- Impact: Increased CSAT scores by 18% through improved tracking and integration of customer feedback mechanisms.
- Advanced Reporting: Created tailored queries providing actionable insights, supporting data-driven decision-making.