Associate Process Manager
eClerx Services Limited
Developed and Deployed a new in-house tool "The Quality, Assurance, and Governance Tool" which is a software solution specifically designed to streamline and manage the complex workflows associated with Web Ops and QA. It serves as a centralized platform, ensuring that all processes related to web development, maintenance, and auditing are conducted efficiently, accurately, and in compliance with industry standards.
Led the team within the Center of Excellence, where my responsibilities included:
Technical Proficiency: Extensive experience with modern programming languages, frameworks, and technologies including Java, Python, Apex, GoLang, and Rust.
System Design and Architecture: Skilled in designing scalable and high-performance systems, implementing best practices in software architecture.
Process Improvement: Demonstrated ability to optimize development processes, streamline workflows, and enhance productivity through agile methodologies.
Problem-Solving: Strong analytical skills with a proven ability to troubleshoot and resolve complex technical issues efficiently.
Innovation: Track record of driving technological innovation and introducing cutting-edge solutions that deliver competitive advantage.
Code Quality and Standards: Commitment to maintaining high standards of code quality, including comprehensive testing, code reviews, and adherence to best practices.
Continuous Learning: Passionate about staying updated with industry trends, emerging technologies, and continuous professional development.
Senior Analyst
eClerx Services Limited
Key Responsibilities:
Campaign Planning and Execution: Marketing campaigns were developed and executed to align with Uber’s business objectives. Coordination with internal teams and external vendors was managed to ensure seamless implementation and achievement of desired outcomes.
Market Research: Market research was conducted to identify emerging trends, understand customer preferences, and analyse the competitive landscape. Insights gained from this research informed the development of effective campaign strategies and tactics.
Campaign Management: The performance of ongoing campaigns was meticulously monitored and managed. Key metrics and KPIs were tracked, and strategies and tactics were adjusted dynamically to ensure optimal campaign effectiveness.
Budget Management: The marketing campaign budget was managed and published to AM, with expenditures ensured to remain within allocated limits.
Stakeholder Communication: Internal stakeholders, including sales, product, and design teams, were engaged to align marketing efforts with broader business goals and secure necessary support for initiatives.
Reporting and Analysis: Campaign performance reports were prepared, providing insights and recommendations. These reports were shared with the marketing team and senior management to highlight effectiveness and areas for improvement.
Governance Practices: Governance practices were established and followed to ensure compliance with industry standard regulations. Regular audits were conducted to maintain transparency, accountability, and adherence to established guidelines throughout the project.
Operations Intern
eClerx Services Limited
• Led and managed a global web operations project for DFS Group, a prestigious luxury brand client, overseeing complex web initiatives to ensure seamless digital experiences across international markets. • Conceptualized and executed a long-term strategy to integrate CRM systems with web content backends, resulting in a unified authoring environment. This strategic initiative improved content management efficiency and streamlined workflows across multiple platforms. • Facilitated collaboration across global teams, including developers, designers, content creators, and stakeholders, ensuring the successful execution of the web operations project. This fostered a cohesive approach to delivering high-quality digital experiences for the luxury brand. • Established governance frameworks and implemented more efficient tools and processes for web operations, including quality assurance, URL redirection, asset localization, image optimization, legal requests, and new page management. • Led training sessions and workshops for team members and clients to enhance their understanding of web operations tools, processes, and best practices, contributing to the long-term success of web projects. • Delivered tailored solutions to meet the unique needs of the luxury brand client and other high-profile clients, ensuring alignment with objectives, brand identity, and user experience standards, resulting in high levels of client satisfaction and repeat business. • Played a key role in creating detailed product requirements and user stories, including Product Requirement Documents (PRDs), tailored for diverse clients. These documents outlined essential features and project specifications, ensuring clear communication and alignment with client expectations. • Spearheaded the deployment of 10 Minimum Viable Product (MVP) projects for Fortune 100 companies using Java Full Stack technologies. These MVP(s) fostered innovation and delivered powerful solutions within strict timelines.